How We Answered an After-Hours Call During a Rain Storm

I had an urgent situation on the night of July-8-2013 when the heavy rain storm was hitting toronto . IKEA people were in a hurry and they just dropped their stuff in the storage room and left which means I AM ON MY OWN. I searched Google and all the companies i called (at 9 pm) did not answer because it is after hours already. When i called ikeaman.com they answered althought it was (9:30 pm after working hours). IVAN answered me and offered his help as soon as possible. He asked to call me back after few minutes.he asked me what types of furniture and from where and which design. He called back and apologized that the nearest possible time is 8 am . In the morning, John presented accurately on time and have done the most professional assembly i have seen. He had his own carpet for a clean floor, all required devices and guess what? All done like a piece of cake in one hour. Highly recommended for a professional assembly with a decent price and most important peace of mind. Thank you and keep the excellent work.